Prepare my arrival


I come for classic games

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Where can I find contact details?

You can find all our contact details on:

Your confirmation email
The center page on our website
On Google Maps or Plans


WHAT'S INCLUDED IN THE PRICE?

Your games (20 minutes each) as well as chest vests and locker room rental. All prices quoted do not include taxes. Apart from taxes, you have nothing else to add.


Do I have to pay in advance to play Laser Game Evolution?

Yes, you must pay a deposit.

For all the terms and conditions concerning deposits, you can refer to the various questions further down in the frequently asked questions.


WHAT TIME SHOULD WE ARRIVE FOR OUR RESERVATION?

We recommend that you arrive 10 minutes before your reservation time to ensure that all players are present at the same time for registration.


How much time should we allow on site to play our games?

We count :

1 game of 20 minutes = 50 minutes (20min registration/20min game/departure)
2 games of 20 minutes = 1h30 (20min registration/20min game/20min break/20min game/departure)
3 games of 20 minutes = 2h10 (20min registration/20min game/20min break/20min game/20min break/20min game/departure)


Are there breaks between games?

Yes, a break is systematically planned between each game. The length of the break varies between 15 and 20 minutes depending on the traffic of the day.


What clothing to choose to play Laser Game Evolution?

It is advisable to come with a sports sweater. In addition, shoes are required to play in the mazes. We recommend running shoes.


ARE THERE ANY LOCKERS?

Yes, you have an access to lockers that you can lock.

You can also bring your own padlock. If you don’t have one, we can provide one for you.


Can we postpone/push back/modify a reservation?

We operate 99% by reservation, so if you wish to postpone a reservation, we can do so based on the reservations already on the schedule. For any changes regarding reservations, we invite you to contact us by telephone as soon as possible. You have until 72 hours before your reservation to be able to move your reservation.


IS IT POSSIBLE TO ADD MORE PARTICIPANTS AFTER I HAVE BOOKED?

Yes, but you must contact us as soon as possible for any changes in the number of participants so that we can ensure that we have enough game chest plates available.

There are several mazes in each Laser Game Evolution. We can therefore have several groups playing at the same time. When you book for 6 players, we reserve 6 vests for you and leave the other vests available to other possible groups.

In order to ensure a good sequence of games and groups, it is essential for us to know how many players are participating.


I BOOKED 3 GAMES AND FINALLY DECIDED TO DO ONLY 2. IS THIS POSSIBLE?

Our policy is to take the reservation with the number of games that are sure to be played. It is preferable to let us know in advance if you change the number of games. If you decide to change the number of games on the same day, except in cases of a force majeure, we will ask you to pay for all 3 games.


I'm coming for a birthday

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From what size and what age can you come and play?

We recommend that parents bring children from 6-7 years old. The vests are the same for everyone and we have to make sure that the child is big enough to wear the vest and that they are not afraid of the dark. Generally, a height of 1.20 m (4 feet) is sufficient to be comfortable. We have removable foam to adapt the vest to the little ones. Don’t hesitate to come and try the equipment in our centers!


Are there breaks between games?

Yes, a break is systematically planned between each game. The length of the break varies between 15 and 20 minutes depending on the traffic of the day.


What do players do between games?

Here is how we divide the 20 min break:

5 min for players to breathe and hydrate
5 min for score delivery
5 min to redo the teams
5 min to go to the toilet before the start of the next game.


WHAT TIME SHOULD WE ARRIVE FOR OUR RESERVATION?

It is recommended to arrive 10 minutes before your reservation time to ensure that all players are present at the same time for registration.


What clothing to choose to play Laser Game Evolution?

It is advisable to come with a sports sweater. In addition, shoes are required to play in the mazes. We recommend running shoes.



Should we notify you in the event of a child's allergy?

If one of the children has a peanut allergy, for example, please let us know when you make your reservation so that we can send you the list of ingredients.


Can I bring my own snack in addition to the snack from the red pack?

Yes, we prepare your table with the chosen snack, but if you wish to bring more food, it is possible.


Do you have a fridge to store our snacks?

Unfortunately, we do not have a dedicated space to store your snacks. We invite you to bring your own cooler.


Can I have the birthday table before the games?

In our schedule, the birthday table is always reserved after the games.


I'm coming for a privilege package

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WHAT TIME SHOULD WE ARRIVE FOR OUR RESERVATION?

It is recommended to arrive 10 minutes before your reservation time to ensure that all players are present at the same time for registration.


ARE THERE LOCKERS?

Oui, vous avez accès à des casiers que vous pouvez fermer.

Vous pouvez apporter votre cadenas. Si vous n’en avez pas, nous pouvons en mettre à votre disposition.


WHAT CLOTHES TO CHOOSE TO PLAY LASER GAME EVOLUTION?

It is advisable to come with a sports sweater. In addition, shoes are required to play in the mazes. We recommend espadrilles.


DO YOU HAVE CHANGING ROOMS?

Non, nous n’avons pas de vestiaires dans nos centres, mais vous pouvez vous changer dans les salles de bain.


DO YOU HAVE SHOWERS?

No, we do not have showers in our centers.


DO YOU HAVE AN ON-SITE CATERING SERVICE?

No, we do not have a catering service – only a fridge with a few liqueurs and bottles of water.


JI'm coming for a camp / youth structure offer

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When to confirm the number of participants?

If you wish to reduce the number of participants, you have until 72 hours before the service.
If you wish to increase the number of participants, or for any other changes, you must contact us as soon as possible by email or telephone.


Why do I have to send player names or nicknames and advance teams?

To save time on site, we offer you the possibility of registering the players’ nicknames in advance by following the link available in your reservation confirmation email.


How much time should you expect on site?

The duration to be expected on site will depend on the number of players.

For a camp offer (3 parts of 20 minutes) you should allow approximately 2h10 and 2h40 on site
For a privilege package, the duration depends on the duration of the package you have chosen
For an LGEducation option, you must allow 45 minutes to 1 hour in addition to your games


Can we eat on site?

The possibility of eating on site is offered free of charge only for privilege packages and must not exceed the duration of your package.
For all other reservations, it is possible to rent tables in the birthday area. Refer to your center to find out the current rate.


Is the LGEducation option for all ages?

The LGEducation offer includes a video accessible for all ages, and our host will be responsible for adapting the animation according to his audience.